Smart Lock Booking Privacy Policy

1. Who this policy applies to

This policy applies to all individuals who interact with SLB, including visitors, customers and users of our platform and applications.

2. Information we collect

We may collect the following information:

• Name
• Email
• Phone number
• Gender
• Age
• Location (State within Australia)
• Profile pictures you upload
• In-app search history (if applicable)
• Interactions with pages and SLB apps
• Interactions with marketing content
• Referral sources that led you to our platform
• Responses to surveys

3. How we collect information

• Forms: Data you provide in in-app forms and surveys.
• Third-party libraries: Device and performance data via analytics / monitoring libraries.
• Cookies: We do not use cookies or similar tracking technologies.

4. Age restrictions

Age requirements may vary by specific SLB application. Where applicable, age restrictions will be clearly communicated in the relevant app.

5. How we use information

• Customer support: To respond to requests and resolve issues.
• Audience monitoring: To analyse usage and improve our products and services.
• Marketing (opt-in): With your consent, we may send updates, offers or product news. You can opt out at any time.

6. Sharing of information

Data is securely stored within SLB. We may share relevant information with the business owner of a specific SLB-based application solely to facilitate bookings and provide related services.

7. Data security & handling

We implement technical and organisational measures to protect personal data, including encryption, access controls and strict handling protocols.

8. Data storage & transmission

User data is stored on secure servers. Data in transit is protected using encryption to safeguard your information.

9. Cookies and tracking

We do not use cookies or similar tracking technologies.

10. Your rights

• Access: You can access your personal information.
• Correction: You can edit or correct your information.
• Deletion: You can delete your information through the platform, or request account deletion via support for verification and manual processing.

11. Data retention

Data is retained indefinitely unless deleted by the user or removed upon request.

12. Deletion requests

You can request manual deletion by contacting luke@smartlockbooking.com.au.

13. Third-party links & processors

We may link to third-party sites or services which are outside our control. Among third-party services, Stripe may access limited data (e.g., name, email, transaction history and the last four digits of payment cards) to process payments.

14. Updates to this policy

We may update this Privacy Policy from time to time. Changes will be communicated to users via an in-app pop-up or similar notice.

15. Contact us

Questions about this policy? Email luke@smartlockbooking.com.au.